Terms and Conditions
Last updated: 27 September 2026
Welcome to lapshop.lk. These Terms and Conditions ("Terms") govern your use of lapshop.lk
and any purchase you make from us. By accessing the website, creating an account or placing
an order, you agree to these Terms. If you do not agree, please do not use the website.
1. Accounts
- You must be at least 18 years old, or use the website under the supervision of a parent or guardian, to place an order.
- You are responsible for keeping your login details confidential and for all activity under your account.
- Please provide accurate and up-to-date information and tell us promptly of any unauthorised use of your account.
- We may suspend or close accounts that breach these Terms or are used fraudulently.
2. Products and Pricing
- We try to display products, colours and descriptions as accurately as possible, but packaging and actual colours may vary slightly from images shown.
- All prices are in Sri Lankan Rupees (LKR) and may change without notice. The price that applies is the one shown at the time you place your order.
- Products are subject to availability. If an item becomes unavailable after you order, we will contact you and offer an alternative or a refund.
- If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid.
- Please check the manufacturer's age recommendation and safety warnings before giving a product to a child. Adult supervision is advised for ride-on toys, bikes and toys with small parts.
3. Orders
Placing an order is an offer to buy. An order is accepted once we confirm it by email, SMS or
phone. We may refuse or cancel any order, for example because of stock issues, pricing
errors or suspected fraud. If we cancel an order you have already paid for, we will refund
you in full.
4. Payment
- You can pay using the payment methods shown at checkout. Some methods may offer discounts, which are shown before you confirm your order.
- Online card payments are processed securely by our payment partners. We do not store your full card details.
- Your order will be processed once payment is confirmed, or on delivery or pickup for payment methods that allow it.
5. Delivery and Store Pickup
- We deliver island-wide within Sri Lanka through our courier partners. Delivery charges depend on the courier, shipping method and destination, and are shown at checkout.
- Delivery times are estimates and may be affected by courier delays, public holidays, weather or other events outside our control.
- Please make sure your delivery address and phone number are correct. We are not responsible for delays or failed deliveries caused by incorrect details.
- If you choose store pickup, we will notify you when your order is ready. Please bring your order number when collecting.
- Check your package when you receive it and tell us within 48 hours if anything is missing or damaged.
6. Returns, Exchanges and Refunds
- If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery or pickup with your order number and photos of the item and packaging.
- Items must be unused and returned in their original packaging with all accessories, tags and manuals.
- For hygiene and safety reasons, and for opened collectibles or items damaged through misuse, we may not accept returns.
- Once a return is approved and inspected, we will offer a replacement, exchange or refund. Refunds are made to the original payment method and may take up to 14 working days.
For full details, see our
Return and Refund Policy.
7. Promotions and Discounts
Promotions, vouchers and discount codes are subject to their own conditions, are valid
only for the stated period and cannot be exchanged for cash. We may withdraw or change a
promotion at any time.
8. Use of the Website
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Try to gain unauthorised access to the website, other accounts or our systems.
- Copy, scrape or reuse website content, images or product information without our written permission.
- Interfere with the security or proper working of the website.
9. Intellectual Property
All content on this website, including text, graphics, logos and images, belongs to
lapshop.lk or its licensors. Product names, brands and characters are trademarks of their
respective owners and are used only to identify the products we sell.
10. Limitation of Liability
To the extent permitted by law, lapshop.lk is not liable for any indirect or consequential
loss arising from your use of the website or products bought from us. Our total liability
for any order is limited to the amount you paid for that order. Nothing in these Terms
limits your rights as a consumer under Sri Lankan law.
11. Privacy
Your use of the website is also governed by our
Privacy Policy, which explains how we collect and use
your personal information.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect when they are posted on
this page. The Terms in force when you place an order apply to that order.
13. Governing Law
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and
any dispute will be subject to the jurisdiction of the courts of Sri Lanka.
14. Contact Us
If you have any questions about these Terms, contact us:
